Returns & refunds

Return and Refund Policy

At La Maison Art Stellaire, we take the utmost care in preparing each of your orders.

If, despite all our attention, a product does not fully satisfy you or arrives damaged, we invite you to review our return and refund policy.

 

 

Right of withdrawal

In accordance with applicable regulations, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify the reason.

To exercise this right, simply send us a clear and unambiguous statement by email to the following address:

directioneditions@spiritualitepratique.com

The terms of exercising the right of withdrawal, any exceptions, and the applicable conditions are detailed in our General Terms and Conditions of Sale.

You then have 14 days from the communication of your decision to withdraw to return the product(s) concerned to us.


 

 

Return Conditions

Returned products must be:

  • complete;

  • unused;

  • in perfect condition;

  • returned, as far as possible, in their original packaging.

Any returned product showing traces of use, deterioration, or alteration likely to prevent its resale may be subject to a reduction or refusal of refund, in accordance with current regulations.

 

 

Return Costs

In the context of exercising the right of withdrawal, direct return costs are borne by the customer, in accordance with our General Terms and Conditions of Sale.

However, if the product received is damaged, does not conform to your order, or if an error is attributable to La Maison Art Stellaire, the return costs are not at your expense.

 

 

Refund

After receipt and verification of the returned products, the refund is made via the same payment method used during the order, unless otherwise agreed or due to technical impossibility.

The terms and deadlines for refunds are specified in our General Terms and Conditions of Sale.

 

 

Damaged or Non-Conforming Product

If you receive a product that is damaged, incomplete, or does not conform to your order, we invite you to contact us as soon as possible.

To facilitate the processing of your request, please provide us with:

  • your order number;

  • a description of the problem encountered;

  • photographs of the package and the product(s) concerned.

Upon receipt of your request, we will inform you of the procedure to follow and do everything possible to offer you a suitable solution as soon as possible.

 

 

Exchanges

To ensure fast and efficient processing of requests, La Maison Art Stellaire does not offer direct product exchanges.

If you wish to acquire another creation, we invite you to exercise, if applicable, your right of withdrawal under the conditions provided by our General Terms and Conditions of Sale, and then place a new order on our site.

This organization allows us to process each order with the same level of attention and quality.

 

 

Need help?


If you have a question regarding a return, a refund, or a received product, our customer service is available via our contact form or by email at directioneditions@spiritualitepratique.com.


We are committed to assisting you as quickly as possible.