At Maison Art Stellaire, every order is prepared with the utmost care so that your purchases reach you in the best possible condition.

We collaborate with renowned carriers to ensure reliable and secure delivery.

 

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Order preparation

Orders are prepared and shipped as quickly as possible after your payment has been validated.

You will receive a confirmation email after your order has been validated, a second when it is shipped and, depending on the carrier selected, a final one confirming its delivery.

 

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Delivery methods

Depending on your delivery country and the products ordered, several delivery methods may be available:

• Home delivery;

• Delivery to a relay point (where available).

The available options are automatically displayed when you confirm your order.

 

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Delivery times

Once your order has been shipped, the delivery time varies depending on the destination country and the delivery method selected.

As an indication:

• France: 2 to 5 working days;

• Europe: 3 to 8 working days;

• Switzerland: 4 to 8 working days.

These deadlines are indicative and may be extended during peak periods or due to events beyond our control.

 

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Delivery charges

Delivery costs are calculated according to the destination country, the chosen delivery method and the contents of your order.

They are displayed transparently before your payment is validated.

 

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Track your order

As soon as your order is dispatched, you will receive an email containing a tracking number.

You can then track your parcel every step of the way until delivery.

 

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Receipt of your parcel

We invite you to check the condition of your parcel upon receipt.

In the event of any anomaly (damaged parcel, missing or damaged product), we recommend that you contact us as soon as possible, enclosing, if possible, photographs of the parcel and the products concerned via our contact form.

 

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Delivery outside the European Union

Maison Art Stellaire delivers to several European countries, including Switzerland and the United Kingdom.

For deliveries to a country outside the European Union, customs duties, import taxes or other administrative charges may apply in accordance with local regulations. Where applicable and not included in the amount paid when placing your order, these charges remain the responsibility of the recipient.

 

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Any questions?

If you would like further information concerning your delivery, our customer service is at your disposal via our contact form.

We will be happy to assist you.

*The availability of certain delivery methods depends on the destination country and the carriers offered when ordering.